Back to site

How We Handle Difficult Situations So Landlords Don’t Have To

Our Approach

Managing a rental property can be incredibly rewarding — but it’s not without its challenges. From unexpected maintenance issues to late rent or tenant disputes, difficult situations can arise at any time. The good news? You don’t have to deal with them. That’s exactly what a professional, experienced agency is for.

At Martin Property Consultants, we specialise in taking the stress, confrontation, and hassle out of property management. Here’s how we handle the tough moments so landlords can enjoy peace of mind.

1. Clear, Professional Communication

Difficult situations often stem from miscommunication.
We act as the buffer between you and the tenant — firm, fair, and consistent.

  • We handle all updates, notices, reminders, and documentation
  • We keep conversations solution-focused, preventing escalation
  • We ensure all communication complies with RTB guidelines

Landlords stay informed without being dragged into uncomfortable exchanges.

2. Handling Late Rent or Arrears

One of the most stressful scenarios for any landlord is late rent.
We manage the entire process, including:

  • Prompt reminders and follow-ups
  • Establishing agreed repayment plans when appropriate
  • Serving the correct notices if a tenant becomes non-compliant
  • Maintaining a record of all communication for RTB protection

Our approach is professional but proactive — ensuring issues are resolved quickly without letting things spiral.

3. Managing Maintenance Issues and Emergencies

Leaks, heating failures, electrical issues — they never happen at a convenient time.

We coordinate everything:

  • Trusted contractors
  • Fair quotes and proper documentation
  • Emergency callouts
  • Preventative maintenance to avoid recurring problems

Your property is protected, and your tenant is looked after, without you having to take a single phone call.

4. Conflict Resolution and Tenant Disputes

Not all tenancies run smoothly, and sometimes tensions arise.
We step in early to mediate and resolve issues such as:

  • Neighbour complaints
  • Noise concerns
  • Breaches of lease terms
  • Cleanliness or property care problems

With experience handling difficult personalities and sensitive situations, we ensure things are dealt with professionally — avoiding unnecessary conflict.

5. Ensuring Full Compliance

Difficult situations often become much worse when paperwork or procedures are incorrect.

We handle:

  • RTB registration
  • Serving legal notices correctly
  • Lease agreements
  • Inspection reports
  • Move-in / move-out documentation
  • Rent review notices

You’re protected legally, and your tenant receives the correct information at the right time.

6. Protecting Your Property During Move-Outs

End-of-tenancy disputes are extremely common — especially around deposits and damage.

We take care of:

  • Detailed inspections with full photo/video evidence
  • Clear explanations to the tenant
  • Fair deposit deductions
  • Handling disputes through the proper RTB channels if needed

Landlords stay completely removed from the confrontation.

7. Experience With Sensitive and High-Pressure Situations

From difficult personalities to emotionally charged situations, we’ve seen it all.

Our team has experience handling:

  • Aggressive or confrontational tenants
  • Sudden abandonment of properties
  • Rent arrears and non-cooperation
  • Emergency legal routes when absolutely necessary

We manage everything calmly, professionally, and in strict compliance with regulations.

Why Landlords Choose Us

Because we remove the stress.
Because we protect your investment.
Because we deal with situations that most landlords never want to face.

When you work with us, you’re not just hiring a letting agent — you’re hiring a team that can handle:

  •  The problems
  •  The pressure
  •  The paperwork
  •  The people

So you don’t have to. Get in contact today for more information on our services packages!

Pagespeed Optimization by Lighthouse.